Frequently Asked Questions

Everything you need to know about your TESLARATI Marketplace order.

How long will it take to receive my order?

Standard shipping typically takes 5-7 business days within the United States. International orders may take 10-14 business days depending on the destination and customs processing.

What is your return policy for apparel?

We offer a 30-day return window for all unworn and unwashed clothing items. Products must have original tags attached to be eligible for a full refund.

How do I know which size to order?

Each product page features a detailed size guide. We recommend measuring a similar garment you already own and comparing it to our specifications for the best fit.

Are your products sustainably made?

Yes, we prioritize eco-friendly manufacturing processes and high-quality sustainable materials to ensure our fashion line aligns with our commitment to a greener future.

Can I track my shipment?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.