Returns & Exchanges

At TESLARATI Marketplace, we want you to be fully satisfied with your sustainable fashion choices. If your order doesn't meet your expectations, we offer a 30-day window for returns and exchanges on all unworn apparel.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Prepare Your Package

Place the items in their original packaging with all tags attached to ensure they remain in mint condition during transit.

3

Print and Attach Label

Download your prepaid shipping label from the portal, print it out, and securely affix it to the outside of your return package.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking number handy; your refund or exchange will be processed within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing